Portfolio / 2026

People-first work,
thoughtfully delivered.

I’m Jemrex Gonzales — a licensed professional teacher, operations specialist, and digital content partner who brings calm structure to complex work and a human point of view to every detail.

LicensedProfessional Teacher
Cum LaudeScience education graduate
MSciEd-BIOCurrently in progress
Professional portrait of Jemrex Gonzales wearing a navy polo shirt
Portfolio ofJemrex Gonzales
Based inSibagat, Agusan del Sur
Philippines

The short version

A steady partner for the work behind the scenes — from patient care and client coordination to content systems, digital publishing, and thoughtful communication.

01 / Qualifications

Built on care,
backed by capability.

Organized desk with a notebook, documents, science sketches, and a warm cup

My work sits at the intersection of service, systems, and storytelling. I’m at my best when the goal is clear, the details matter, and people deserve a better experience.

Licensed Professional TeacherSeptember 2024 LET passer
01
Administrative support

Organized coordination, documentation, follow-through, and client communication.

02
Digital content operations

Planning, publishing, editing, and managing content across social and web channels.

03
Customer & client care

Patient, clear communication across healthcare, real estate, and service environments.

04
Creative production

Canva and CapCut content design, email campaigns, SEO editing, and WordPress updates.

02 / Experience

Work with purpose behind it.

A path across healthcare support, real estate assistance, digital marketing, and multimedia operations.

Organized operations desk with a phone, calendar cards, headset, and folder
2024 — 2026Healthcare BPO

Patient Care Coordinator

Optum Specialty Pharmacy · IT Park, Cebu City

Handled incoming calls about high-cost medication orders, guided patients through timely processing, coordinated deliveries and prescription renewals, and worked with doctors’ offices, insurance teams, and prior authorization partners.

Patient supportInsurance verificationCare coordination
6 monthsReal estate VA

Real Estate Virtual Assistant

Conducted outbound calls to real estate leads, qualified prospects, scheduled appointments, and followed up on pending tasks so brokers and agents could stay focused on the transaction.

Lead qualificationAppointment settingFollow-up systems
1 yearDigital marketing

Assistant Digital Marketing Specialist

Created, scheduled, and published content across LinkedIn, Facebook, Instagram, TikTok, X, and Google Business Profile. Designed visual and video content, managed WordPress updates, edited blogs for SEO, and coordinated email marketing campaigns for companies in New York and California.

Canva + CapCutWordPressSEO + email
3 monthsMultimedia

Assistant to the Multimedia Director

Managed and published social media content on Instagram and Facebook, updated website content, and assisted with email communications and related digital content tasks.

Social mediaWeb updatesContent support

03 / Education

Biology study still life with a notebook, botanical sketches, leaves, and a microscope

Curious by nature.
Grounded in science.

Learning is
part of the work.

2026 — ongoing

Master of Science Education

Specialization in Biological Sciences (MSciEd-BIO)
Caraga State University · Butuan City

Continuing to deepen my scientific understanding and my ability to make complex ideas clear, useful, and accessible.

2020 — 2024

Bachelor of Secondary Education

Major in Science · Caraga State University · Butuan City

Cum Laude · Licensed Professional Teacher · September 2024 LET Passer · Best Student-Teacher Demonstrator

04 / Work Sample

Content that
moves people.

A selection of social media, food-promotion, and branded content developed for real estate, hospitality, community, and personal-brand storytelling.

The working toolkit

Tools I use to keep work moving.

From scheduling and client communication to content production and reporting, these are the platforms I’m comfortable using to make work clear, organized, and dependable.

Google Workspace Canva Zoom Scheduling Hubstaff Zendesk Salesforce Shopify Slack Genesys Follow Up Boss PropStream CapCut Business Suite Planable Oracle ChatGPT Gemini Manus Perplexity Claude Cici

05 / Contact

Have something
worth doing?

Let’s make the next step clear. Whether you need reliable operations support, thoughtful content help, or a calm extra pair of hands, I’d love to hear what you’re building.

Welcoming creative workspace beside a sunlit window with a phone, notebook, and plant
Email Jemrex